Frequently Asked Questions
Everything you need to know about your Autel shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic orders via our online portal.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Autel is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our current seasonal collection.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we can make changes within 1 hour of placement. Please contact our support team immediately via live chat for assistance.